My sister and I discovered mom with a bleeding injury underneath her right arm. Her physical therapists grabbed her underneath her arms to prevent her from falling. Her knees buckled under her after they attempted to have her stand. Moms skin is super sensitive and we feel the staff underestimates this. What made the situation worse is that we were told that she was left bleeding after PT noticed and reported the cut. Her bathing aid was the one who dressed the cut. This among other things had us speak to the director of nurses. We spoke to him of the neglect in basic care services. We even provided pictures. He assured us that we were valid in our right for proper care and urged us to report any mistreatment to him. These are not the things we should have to be concerned about. It is infuriating. Now we are concerned about these new lesions. Hopefully, our report will lead to ensuring that our mother receives
at the very least, basic, humane, compassionate care.
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